ScopServ ScopTEL The ultimate in IP PBX & Contact Centre (Call Centre) telephony Scopserv VoIP (Voice over IP), SIP, analogue & digital trunk lines
Scopserv Contact Centre (Call Centre) with voice logger & CRM
Scopserv Asterisk IP PBX telephony server (open source)
Inter-branch communication
Unlimited IP extensions


Enterprise-class business PABX for small & medium businesses up to 200 users.             

Alcatel-Lucent OmniPCX Office Rich Communication Edition (RCE) is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. The OmniPCX Office RCE is easy to deploy and manage, and is extremely cost effective. Installing Alcatel-Lucent OmniPCX Office RCE is the first step to improved customer service, enhanced business operations, and reduced operational risks.

The Alcatel-Lucent OmniPCX Office Communication Server meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents to employees in the office, on the road, or working from home.

The Alcatel-Lucent OmniPCX Office RCE also supports call centre, softphone and third-party XML applications.

Alcatel-Lucent OmniPCX Office - models available:
Compact Edition: for 6 to 16 users
S Model: for 6 to 20+ users
M Model: for 15 to 60 users
L Model: for 30 to 90 users
XL Model: for up to 200 users

BENEFITS - Alcatel-Lucent OmniPCX Office:

  • The Alcatel-Lucent OmniPCX Office Communication Server is an Advanced Call Server
  • The integrated Call Centre put calls through to the right person. The Supervisor Console and Statistic Manager analyse call traffic flow to maintain high-quality service
  • Personal Assistant greets callers efficiently and professionally
  • Voicemail and call screening fields filter your calls for you
  • Calls can be recorded on-line for you

A Wealth of Models and Peripheral Interfaces:

  • Ergonomic and intuitive to make your life easier
  • Icons that morph into other icons according to what you're doing and pop up on your screen to save you time
  • Call management and team working with group supervision on your terminal or on your PC via PIMphony
  • DECT handsets DriveKey - equipped to navigate faster

Total Mobility

  • DECT wireless handsets so you're always in touch on site
  • Remote Access Server - teleworkers can use their PC as a phone and enjoy all the advantages of being at head office

Cost Efficiency

  • Wide range of metering solutions keeps you informed and in control
  • Automatic Route Selection routes calls using the cheapest method every time
  • Full IPyou'll save on costs by mixing voice and data over the same line
  • Remote sites share head office capabilities

Reliable Connectivity & Fast File Transfer

  • All the solutions you need to keep you connected for less
  • Your branch offices benefit from the same services as your head office
  • Standard CTI interfaces (CSTA and TAPI) are open to a whole range of applicationsenabling you to set up a contact centre, for example
  • LAN infrastructure connects your PCs with all the power of an integrated auto-sensing 100BaseT switch
  • You get LAN services to run your LAN
  • A DHCP server automatically configures the IP addresses for your PCs and IP phones
  • A file server provides a common and private directory enabling your employees to share files and data

Advanced Business Communications

  • All your employees share a single fast Internet access
  • All access functions are in the box: fast Internet access router, firewall protection, proxy server for control, Web and DNS cache for optimum performance, remote access, intranet server - you name it
  • It's open to a large number of applications ready to host services like fax and anti-virus detection and protection, and with designed-in flexibility to adapt to your existing environment
  • VPN capability provides you with secure communications between your main office and remote sites/remote workers via the Net
  • An intranet web server keeps your employees up-to-date with company news and information

A Single In-box for Everything

  • Unified messaging: everything, voicemail, e-mail, faxes on just one easy-to-use user interface. (Get e-mail and you can send and receive documents, text, data and images around the office and around the world instantly.)
  • Multimedia Web Messaging: Alcatel Web Communication Assistant to access your voice messages and e-mails using a regular web browser. This lightweight solution can be accessed from within the company as well as on the road.

FEATURES - Alcatel-Lucent OmniPCX Office:

  • An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony
  • Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server
  • Supports analogue, digital, IP and mobile phones and PC softphones
  • Pre-announcement: on-hold music and messages
  • Automated attendant: voice-activated management of incoming calls
  • PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available)
  • Call-forwarding: automatic transfer of incoming calls
  • Automatic call distribution: call-routing software
  • EasyContact Call Center (can be upgraded to OmniTouch Contact Center Office)

Quote / Info request


  Please complete the fields below:
  TELECOMMUNICATIONS - I am looking for (please select):
  A new telephone system (PABX)
  Repairs / maintenance on PABX
  Upgrade an existing PABX
  PABX to be relocated - Cabling & installations
  Voice Logger (Digital voice recording)
  Call Centre
  Voice-over-IP (VoIP) lines
  Telephone instruments (analogue, digital, IP)
  Cordless telephones
  Telephone Management System
  Multisite office connectivity (Virtual private network)
  Virtual hosted IP PABX
  Video conferencing

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