ScopServ ScopTEL The ultimate in IP PBX & Contact Centre (Call Centre) telephony Scopserv VoIP (Voice over IP), SIP, analogue & digital trunk lines
Scopserv Contact Centre (Call Centre) with voice logger & CRM
Scopserv Asterisk IP PBX telephony server (open source)
Inter-branch communication
Unlimited IP extensions


Search    

What is Computer Telephony Integration (CTI)



Computer telephony integration, also referred to as CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.
 
Common Functions 
 
The following functions can be implemented using CTI:
  • Calling Line Information Display (Caller's Number, Number Called, IVR options)
  • Screen Population on answer, with or without using calling line data.
  • On Screen Dialling. (Fast dial, predictive dialling.)
  • On Screen Phone Control. (Ringing, Answer, Hang-up, Hold, Conference etc.)
 
Forms of CTI 
 
Generally, there are 2 forms of CTI: 
 
First Party Call Control
  • First Party Call Control is the easiest to implement. This requires a connection between the computer and the telephone. Effectively the computer has a telephone built into it. Only the computer associated with the phone can control it. The computer can control all the functions of the phone, normally at the computer user's direction. 
Third Party Call Control
  • Third Party Call Control is more difficult to implement and often requires a dedicated Telephony Server to interface between the Telephone Network and the Computer Network. Information about a phone call can be displayed on the corresponding computer workstation's screen while instructions to control the phone can be sent from the computer to the telephone network. Any computer in the network has the potential to control any phone in the telephone system. The phone does not need to be built into the computer, and may only need to have a microphone and headset in the circuit, without even a keypad, to connect to the telephone network.

Quote / Info request
 

 

 
  Please complete the fields below:
     
  Name:
  Surname:
  Company:
  City/Town:
  E-mail:
  Landline:
  Cell:
     
  TELECOMMUNICATIONS - I am looking for (please select):
     
  Consultation
  A new telephone system (PABX)
  Repairs / maintenance on PABX
  Upgrade an existing PABX
  PABX to be relocated - Cabling & installations
  Voice Logger (Digital voice recording)
  Call Centre
  Voice-over-IP (VoIP) lines
  Telephone instruments (analogue, digital, IP)
  Cordless telephones
  Telephone Management System
  Multisite office connectivity (Virtual private network)
  Virtual hosted IP PABX
  Video conferencing
  Other
     
  Comments:
   
 
   
 
Security Check:   


 
Back Back to top