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Samsung OfficeServ Operator



Samsung OfficeServ Operator enables users to quickly and efficiently find and transfer incoming calls to extensions at any site. This is important for any business as making a positive, professional first impression is essential for customer satisfaction. 
 
Samsung OfficeServ Operator, working in conjunction with the Samsung OfficeServ handset, is a user-friendly PC-based console especially designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. The multi-site operator, when used with Samsung's network protocol, benefits businesses with multiple locations as it allows a centralised operator to manage calls for the enterprise thereby maximising efficiency, reducing staff costs and ensuring excellent customer service. 
 
Key features
Easy to navigate graphical user interface (GUI)
Control calls from the desktop
Use either mouse or keyboard shortcuts for flexible and intuitive call control
Display the status of each extension on the system with the Busy Lamp Field display
Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages
Create and view customised BLF in groups within your organisation, e.g. Sales, Support, Accountsprocess calls quicker and more efficiently
Determine the number of calls waiting and identify the callers at a glance
Use simple drag and drop mouse operations and keyboard shortcuts to speed up call processing
Redirect recognised calls instantly to the destination without having to answer the call
Provide proficient and personalised service for callers
Use caller information to answer calls according to in dials or caller ID
Transfer calls directly to a recipient's voice mailbox
View staff availability and messages set by staff using OfficeServ Easyset

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