ScopServ ScopTEL The ultimate in IP PBX & Contact Centre (Call Centre) telephony Scopserv VoIP (Voice over IP), SIP, analogue & digital trunk lines
Scopserv Contact Centre (Call Centre) with voice logger & CRM
Scopserv Asterisk IP PBX telephony server (open source)
Inter-branch communication
Unlimited IP extensions


Perfect for call centre environments and organisations requiring reporting, Samsung OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web-based user interface. 
Samsung OfficeServ Dataview provides high level integration with the OfficeServ Automatic Call Distribution (ACD) system, and includes thorough monitoring and reporting on Queues, Agents and Trunks, plus a widespread selection of data that meets most call centre requirements - Total Calls, Calls Answered, Abandoned Calls, Talk Time and Average Wait Time.
Key Features:
  • Personalise Wallboards showing agent statistics and call queue statistics 
  • Access 15 different live reports to monitor trunks, stations, call centre, operator and VM/AA activity 
  • Access over 40 statistical reports on trunks, stations, voicemail, call centre and operator group statistics Schedule reports for daily, weekly or monthly statistics 
  •  Set up automatic emailing of scheduled reports to managers and supervisors
  •  Graphical views of historical and real time reports 
  • Export/print reports and graphs to Excel with one click 
  • Centralised storage and reporting for multiple OfficeServ systems (max. 8) 
  • Monitor customer satisfaction levels 
  • See the real time status of call centre queues and agents 
  • Create personalised Wallboards showing number of calls waiting, available agents and abandoned calls 
  • Apply thresholds on Wallboard fields to display alerts, e.g. an excessive amount of calls in a queue would be highlighted in red allowing supervisors to manage the volume by logging in more agents 
  • Measure call centre staff performance and maintain quality control

Quote / Info request


  Please complete the fields below:
  TELECOMMUNICATIONS - I am looking for (please select):
  A new telephone system (PABX)
  Repairs / maintenance on PABX
  Upgrade an existing PABX
  PABX to be relocated - Cabling & installations
  Voice Logger (Digital voice recording)
  Call Centre
  Voice-over-IP (VoIP) lines
  Telephone instruments (analogue, digital, IP)
  Cordless telephones
  Telephone Management System
  Multisite office connectivity (Virtual private network)
  Virtual hosted IP PABX
  Video conferencing

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